1. Introduction
Welcome to the Fruitien Online Store. These Terms & Conditions govern your access to and use of our website, products, services, and online ordering facilities.
By accessing this website, creating an account, or placing an order, you agree to comply with these Terms & Conditions.
Fruitien is a brand operated by Citropak Limited. References to “Fruitien,” “we,” “us,” or “our” in these Terms refer to Citropak Limited and its authorized distribution network.
You may use this website for lawful personal shopping purposes only.
- misuse or interfere with the website;
- attempt unauthorized access to any account or system;
- submit false or misleading information;
- use the website for fraudulent activities;
- copy, reproduce, or misuse website content without permission.
We reserve the right to restrict or suspend access where misuse or suspicious activity is identified.
2. Use of the Website
You may use this website for lawful personal shopping purposes only.
- misuse or interfere with the website
- attempt unauthorized access to any account or system
- submit false or misleading information
- use the website for fraudulent activities
- copy, reproduce, or misuse website content without permission
3. Customer Accounts
Some features of the Fruitien Online Store may require a customer account.
- provide accurate registration information;
- keep your login details secure;
- maintain accurate contact and delivery information;
- notify us if you believe your account has been accessed without authorization.
You are responsible for activities performed through your account unless otherwise required by applicable law.
4. Delivery Location Selection
Fruitien uses a location-based ordering and fulfilment system.
Customers may be required to select their:
Province → City → Area
- product availability;
- distributor assignment;
- pricing where applicable;
- delivery eligibility;
- order fulfilment.
- delivery charges;
Customers should ensure that the selected delivery location is correct before completing an order.
Distributor-Based Fulfilment
Orders may be fulfilled by an authorized Fruitien distributor serving the customer’s selected area.
- service territory;
- product availability;
- delivery location;
- operational capacity.
Fruitien may reassign an order to another authorized distributor where necessary to complete fulfilment.
6. Products and Availability
We aim to display accurate information regarding Fruitien products, including product names, packaging, images, descriptions, sizes, and prices.
- product packaging may be updated from time to time;
- displayed images may differ slightly from the delivered product;
- availability may vary according to location;
- certain products may become temporarily unavailable.
7. Pricing
All prices displayed on the Fruitien Online Store are shown in Pakistani Rupees (PKR) unless stated otherwise.
We make reasonable efforts to ensure that prices are accurate.
- correct the error;
- contact the customer;
- cancel the affected item or order where necessary.
Any applicable delivery charges will be shown before the order is confirmed.
8. Orders
Submitting an order through the Fruitien Online Store constitutes a request to purchase the selected products.
- product availability;delivery area serviceability;
- authorized distributor availability;
- successful payment,
- where applicable;order verification.
Fruitien reserves the right to decline or cancel an order where it cannot be fulfilled.
9. Order Confirmation
After placing an order, you may receive an order confirmation through the website, email, SMS, WhatsApp, or another available communication channel.
An order confirmation or acknowledgment does not necessarily guarantee fulfilment until the order has been processed and accepted.
10. Delivery
Delivery times provided on the Fruitien Online Store are estimates and may vary depending on the selected location and fulfilment arrangements.
- distributor availability;
- product availability;
- delivery location;
- traffic conditions;
- weather conditions
- ;public holidays;
- other circumstances beyond reasonable control.
Customers must provide a complete and accurate delivery address and a reachable contact number.
Fruitien will make reasonable efforts to complete delivery within the estimated timeframe, but delays may occasionally occur.